Cayan Library: Delivery of Services During COVID-19 Pandemic
Updated September 18, 2020
The Library is now open limited hours. All of our enhanced online resources, and services from Allison (mornings) and Rebecca (afternoons), are available. We may take a little more time than usual to get to your request, but please do not hesitate to contact us!
Getting Help from Library Staff
There are plenty of ways to get help when you need it!
This page will be updated frequently with new information.
Most importantly: don't panic! Wash your hands, cover your mouth, stay home as much as you can, and take care of each other. We are all in this together.
For Fall 2020 the library is open limited hours. Please see our hours page for full building hours.
You can also chat with a reference librarian 24/7.
Shoot us an email at email@example.com and we will email you a PDF of the textbook pages or chapters that you need.
If you borrowed your books from Cayan Library, you can renew online. Sign in to your online library card via the link in the top right corner of the SUNY Poly discovery service homepage. Under the LOANS tab in your library card you'll find links to renew each book.
If you borrowed your books from another SUNY library via Resource Sharing, SUNY libraries are increasing their loan periods to 16 weeks and allowing up to 3 renewals at this time.
If you borrowed your books from a non-SUNY library via Interlibrary Loan, many libraries are extending loan periods; you can request a renewal online by logging into ILLiad, or contact firstname.lastname@example.org with renewal requests.
We will not be pursuing late fees or fines for overdue books - we'd rather you stay home and stay healthy! If you do wish to return a book, the book drop in the Cayan Library lobby is always open, or you can contact email@example.com for a free shipping label to return your book by mail.
Databases and articles owned by the library will ask you to authenticate to access them off campus, which is usually automatic when you click an article link or open a database. Not working? Try signing into your library card in the library discovery service and then searching for your article, or use this direct link to sign in with your SITNet ID and password.
Still not working? Let us know via the library chat box at the bottom of this FAQ panel, or email us for assistance.
Research instruction class sessions are still available upon faculty request, and will be held via Blackboard Collaborate. Faculty interested in library instruction are welcome to email firstname.lastname@example.org to request a session.
Faculty are welcome to request scanned materials from the library catalog or reserve shelf for class readings and materials, as well -- requests for course materials already on reserve can be made via the Spring 2020 Course Reserve spreadsheet or directly to email@example.com.
Your friendly neighborhood librarians! All your library staff members respond to questions at firstname.lastname@example.org -- reach out any time.