COVID-19 Library Resources

Cayan Library:  Delivery of Services During COVID-19 Pandemic

Updated November 23, 2020

The Library Building is now closed.  Allison & Rebecca are available to assist you online during regular business hours via email, chat, and in virtual office hours.  We will also retrieve and/or scan physical items from the collection for you.  We may take a little more time than usual to get to your request, but please do not hesitate to contact us!  Shipping via UPS, and contactless pick up in the Library Lobby, is available.

Getting Help from Library Staff

There are plenty of ways to get help when you need it!

  • Your librarians are now available during virtual office hours Monday through Friday! Check our schedule and drop in via Blackboard Collaborate to get help with your textbooks, research papers, citations, and more.
  • During library hours, one-on-one assistance is always available via email ( and telephone (315-792-7251). Check our current operating hours here
    • You can still email us if we are closed! A librarian will respond within one business day.
    • While the building is closed, we will be responding to phone questions largely via email. You can help us do that by giving your full name and your SITNet ID when you call.
  • You can chat with a reference librarian 24/7 using the chat widget here.
  • Research and citation help appointments can be booked via Tutortrac and will be held over Blackboard Collaborate. Your librarian will send you a link to a Collaborate meeting before your appointment.
    • If you haven't used Collaborate before, you can find a Student Collaborate Ultra video tutorial here.
  • Can't find a time that's convenient for you but you still need an individual appointment? Send an email to and we'll do our best to accommodate your schedule.

This page will be updated frequently with new information.
You can also find up to date information about SUNY Poly's response to COVID-19 here, which has links to information from SUNY Poly as well as from the Centers for Disease Control and New York State Health Department.

Most importantly:  don't panic! Wash your hands, cover your mouth, stay home as much as you can, and take care of each other.  We are all in this together.

As of November 23rd the library building is closed.

You can also chat with a reference librarian 24/7.

You can find our full list of Fall 2020 Course Reserve textbooks here.

Shoot us an email at and we will email you a PDF of the textbook pages or chapters that you need.

If you borrowed your books from Cayan Library, you can renew online.  Sign in to your online library card via the link in the top right corner of the SUNY Poly discovery service homepage.  Under the LOANS tab in your library card you'll find links to renew each book.

We are offering amnesty from fines during this pandemic period, so don't worry and stay safe.

If you borrowed your books from another SUNY library via Resource Sharing, SUNY libraries are increasing their loan periods to 16 weeks and allowing up to 3 renewals at this time.

If you borrowed your books from a non-SUNY library via Interlibrary Loan, many libraries are extending loan periods; you can request a renewal online by logging into ILLiad, or contact with renewal requests.

We will not be pursuing late fees or fines for overdue books - we'd rather you stay home and stay healthy! If you do wish to return a book, the book drop in the Cayan Library lobby is always open, or you can contact for a free shipping label to return your book by mail.

You bet! You can check out some of our online resources like our Citation Guide and Research Help, but you can also contact us directly to ask questions via chat, email, or appointment.

Databases and articles owned by the library will ask you to authenticate to access them off campus, which is usually automatic when you click an article link or open a database. Not working? Try signing into your library card in the library discovery service and then searching for your article, or use this direct link to sign in with your SITNet ID and password.

Still not working? Let us know via the library chat box at the bottom of this FAQ panel, or email us for assistance.

Research instruction class sessions are still available upon faculty request, and will be held via Blackboard Collaborate. Faculty interested in library instruction are welcome to email to request a session.

Faculty are welcome to request scanned materials from the library catalog or reserve shelf for class readings and materials, as well -- requests for course materials already on reserve can be made via the Spring 2020 Course Reserve spreadsheet or directly to

Your friendly neighborhood librarians! All your library staff members respond to questions at -- reach out any time.

Rebecca Hewitt

Rebecca Hewitt
Associate Librarian

Allison Fiegl

Allison Fiegl
Library Services and Resources Supervisor



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