Legal Assistance of Western New York, Inc.

Support Specialist to support and maintain the IT needs of the organization. LawNY

not­for­profit law firm which provides civil legal services to low­income clients in a

fourteen­county region in western New York State. LawNY

staffed offices located in Bath, Elmira, Geneva, Ithaca, Jamestown, Olean, and Rochester.

® provides representation primarily in the areas of housing, family law, government

LawNY

benefits, elder law, education, civil rights and consumer law. Region­wide, our staff of over 120

includes attorneys, paralegals, and a legal support team who work closely across areas of

specialization to bring a holistic approach to addressing law related issues affecting our clients

and community. The IT Support Specialist will initially work out of the Geneva office, but there

is flexibility regarding placement. While remote support is available, travel to other LawNY

will be necessary.

Description​: The IT Support Specialist will support and maintain in­house computer systems,

desktops, and peripherals, includes installing, diagnosing, repairing, maintaining, and upgrading all

hardware and equipment while ensuring optimal workstation performance. The IT Support Specialist

will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and

assistance where required.

The IT Support Specialist will work with LawNY’s Technology Coordinator to develop expertise

regarding technology innovations in legal services infrastructure and service delivery, analyze

promising technologies, and recommend technologies that LawNY should implement. He or she will

also assist the Technology Coordinator in technology grant writing, technology planning, setting

technology business objectives, technology project management, and technology­related reporting.

Responsibilities and Duties

● Provide helpdesk support and services to LawNY

● Troubleshoot and maintain Windows server environment

● Troubleshoot and maintain LAN and WAN networks

● Resolve hardware/software/networking issues remotely

● Provide first level support with Polycom phones

● Coordinate service requests with onsite technology responsible persons

● Devise and execute plans for hardware and software upgrades/rollouts

®

(LawNY

®

) has a position available for an IT

®

serves the region through seven

®

staff

● Create and maintain network and systems documentation

● Other duties as assigned

Qualifications

● Received an Associate’s or technical degree; bachelor's degree preferred

● At least two years of experience in user training and support

● Proficiency in Windows applications, Microsoft Windows/Server/Office, GoogleApps,

Salary:​Dependent on experience, and will increase annually based upon LawNY

for a candidate with two years of experience is $40,500. LawNY

benefits package.

Applicants should submit a cover letter describing qualifications, resume, and the names of three references by

March 6, 2015 to ensure full consideration. Applications submitted after March 6, 2015 may be considered, but

priority will be given to those received by March 6, 2015. Applications should be sent by email to Technology

Coordinator Anna Hineline at: ahineline@lawny.org.

®

is an equal opportunity employer. Women, minorities, and persons with disabilities are encouraged to

LawNY

apply. Initially, this position is non­exempt pursuant to the Fair Labor Standards Act, however it may evolve to

an exempt position as job duties change.

internet/Intranet and networking

®

’s salary scale. The salary

® provides an excellent health, disability and