Field Engineer / Technician

Primary Responsibility:

Field Service/Start-Up Engineer : Performs on-site or in-house servicing, repair and/or installation of company product(s) in a safe and efficient manner. Provides hands-on technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues. Complies with safe working standards and is responsible for personal safety as well as maintaining a safe working environment for self and others. Occasional domestic and overseas travel may be required. Incumbents expected to maintain credentials and acceptable standards of conduct for access to customer facilities.

Requires an associate’s degree or equivalent training in electronics engineering technology. Experience used primarily for placement of new employees to appropriate job levels. Future advancement determined primarily by performance and ability.

Level 1

Knowledge requirements: Entry-level position. Acquires job skills and becomes familiar with assigned equipment and tools to successfully perform expected job tasks. Learns company policies and procedures to fulfill responsibilities.

Job complexity: Works on issues where analysis of situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action. Erroneous decisions or failure to achieve results will cause delays in schedules. Frequently interacts with sub-ordinate supervisors, functional peer groups, and customers. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.

Criteria for progression: Successful completion of all basic technical and safety training requirements. Demonstrated ability to independently perform most job duties expected of a field service/ start-up engineer without close supervision. Thoroughly understands importance of safety and safe work practices.

Education

Associates or Bachelors in a related field

Stop by the Office of Career Services for more information.