Contacting the Right Help Desk
Contact | ITS Help Desk | Open SUNY Help Desk |
| For What | SITNet ID, SUNY Poly email, Banner, classroom computer consoles, computer labs, campus network connections including wireless and Residential Network (ResNet), campus telephone connections, discounts for students, faculty and staff on hardware and software. | Questions related to Brightspace. |
| Phone | (315) 792-7440 | 1-844-OPENSUNY (673-6786), Option 1 (toll free within the US) |
| helpdesk@sunypoly.edu | OpenSUNYHelp@suny.edu | |
| Website | https://helpdesk.sunypoly.edu | https://online.suny.edu/help/ |
| Online ticket | https://helpdesk.sunypoly.edu | https://sunyonline. |
| Normal Hours | http://www.sunypoly.edu/its/its-help-desk Hours subject to change. | Monday-Friday: 7 AM - Midnight EST, Saturday: 10 AM - 6 PM EST Sunday: 10 AM -9 PM EST |
