Student Complaint Process

Students should attempt to resolve any issues or complaints directly with the SUNY Polytechnic Institute, including grade appeals (page 48), discrimination (page 86), and sexual harassment (page 86). See the SUNY Poly Student Handbook (pdf) for more information.

In the event above procedures have been followed and all avenues of appeals exhausted and documented, and the issue remains unresolved, it is the right of a New York State resident to file a complaint with the New York State Education Department's Office of College and University Evaluation. As a SUNY college, that complaint should be directed to SUNY Central Administration as per the NYSED instructions.

SUNY Poly is accredited by the Middle States Commission on Higher Education (MSCHE), 3624 Market Street, Philadelphia, PA 19104 (267-284-5000). MSCHE is an institutional accrediting agency recognized by the U.S. Secretary of Education and the Council for Higher Education Accreditation. In the event grievance procedures at the college have been followed and all avenues of appeals exhausted and documented, and the issue remains unresolved, students also may file a complaint with MSCHE, SUNY Poly’s  accrediting agency. 

New York State is a member of the State Authorization Reciprocity Agreement (SARA) and SUNY Poly has been a participating institution since 2019.  SARA enables SUNY Poly to offer its online courses and programs to students residing in other SARA states (currently AL, AK, AZ, AR, CO, CT, DE, DC, FL, GA, GU, HI, ID, IL IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, VI, WA, WV, WI, WY). In the event grievance procedures have been followed and all avenues of appeals exhausted and documented, and the issue remains unresolved, online students in a SARA state may file a complaint with the New York State Education Department's Office of College and University Evaluation, New York's SARA Portal Agency. As a SUNY college, that complaint should be directed to SUNY Central Administration as per the NYSED instructions.

California is currently not a SARA member. As an out-of-state public institution without a physical presence in the state, SUNY Poly can still enroll CA students in online courses and programs.  In the event grievance procedures have been followed and all avenues of appeals exhausted and documented, and the issue remains unresolved, online students in California may file a complaint with the California Department of Consumer Affairs.

You can also view a full list of the higher education authorization and complaints portal agency for each state.

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