Auxiliary Services - FAQs

SUNY Polytechnic Institute ID Card

SUNY Polytechnic Institute ID Card

Visit Auxiliary Services inside the Wildcat Den, located on the first floor of Kunsela Hall. 

The office is open Monday – Friday, 8:30am to 4:30pm during the school year and Monday – Thursday 8:00am to 4:00pm and Friday 8:00am – 12:00pm during the summer.

New incoming students will receive their ID card at Orientation

 

  1. Download the GET app via the App Store or Google Play
  2. Create your GET account with your Sitnet ID
  3. Once logged in, go to settings, and upload photo
  4. A government issued id is required to upload an id photo
  5. Upload your chosen photo that follow the SUNY Poly Photo Requirements 
  6. After submitting your id photo, complete the following form to request your id card

Student ID Card Request Form

  • Photos are subject to Admin Approval
  • View the Photo Requirements

You should always use Meal Plan Points first, because food is not taxed when it is purchased with Meal Plan Points. Card readers in all campus dining facilities are programmed to look for Meal Plan Points first, and then Wildcat Dollars if your Meal Plan Points are exhausted.

Your ID card is your official SUNY Poly identification. This card must be carried on you at all times.

 

  • Access to your Dining plan
  • Making purchases with Wildcat Dollars
  • Library Card
  • Door/Room Access in your Residence Hall 
  • Access to Buildings and Labs
  • Access to the Wildcat Fieldhouse Fitness Center
  • Access to Health and Wellness Center Services

  1. Download the GET app via the App Store or Google Play
  2. Create your GET account with your Sitnet ID
  3. Once logged in, go to settings, and upload photo
  4. A government issued id is required to upload an id photo
  5. Upload your chosen photo that follow the SUNY Poly Photo Requirements 
  6. After submitting your id photo, complete the following form to request your id card

Student ID Card Request Form

Photos are subject to Admin Approval

Access your account online at get.cbord.com/sunypoly or from your mobile device at get.cbord.com.sunypoly/mobile. Auxiliary Services staff can help if you have questions.

 

If the card no longer works and there is no obvious damage, your id card will be replaced at no charge. If the card is damaged, there is a $25.00 non-negotiable replacement fee.

  1. Report your lost card immediately via the GET mobile app or online at get.cboard.com/sunypoly. Students can also go straight to University Police to have your ID card deactivated.
  2. File a SUNY Poly Lost Card report with University Police.
  3. Bring the SUNY Poly Lost Card report to Auxiliary Services, during business hours, to have your replacement card printed.

THERE IS A $25.00 NON-NEGOTIABLE REPLACEMENT FEE.

Yes, visit us online at get.cbord.com/sunypoly or call us at 315-792-7341. Visa, Master Card, and Discover are all accepted.

 

Questions about your Wildcat Card? Email them to: ca@sunypoly.edu



Wildcat Dollars

Meal Plan Debit PointsWildcat Dollars
  • Part of your dining plan
  • Non-taxable
  • Food items only
  • May only be used on campus
  • Non-refundable
  • An optional spending account
  • Taxable
  • May be used in the SUNY Poly bookstore and other places on campus
  • May be used at participating off-campus vendors
  • Refundable through written request to the Auxiliary Services Office

  • To purchase textbooks and other merchandise/snacks in the SUNY Poly bookstore
  • Buy food in any campus dining facility
  • Purchase snacks and soda from vending machines
  • Purchases at participating off-campus vendors

See the Wildcat Dollars policy for details.

Yes. You are able to use Wildcat Dollars to make purchases at participating vendor locations.

You should always use Meal Plan Points first, because food is not taxed when it is purchased with Meal Plan Points. Card readers in all campus dining facilities are programmed to look for Meal Plan Points first, and then Wildcat Dollars if your Meal Plan Points are exhausted.

Go online to  get.cbord.com/sunypoly or contact the Auxiliary Services Office.

Wildcat Dollars can be added to your SUNY Poly Card in one of three ways:

  • at get.cbord.com/sunypoly
    from $10 to $500 with a credit or debit card
  • at the Auxiliary Services office on the 1st floor of Kunsela inside the Wildcat Den. Cash, check or credit/debit card accepted.
  • through Banner Web at the start of each semester for up to $700 from your available financial aid account

    At the start of each semester, Wildcat Dollars may be purchased online through Banner Web – Student Services – Wildcat Dollars. An optional charge can be requested to be added to the student’s account in an amount equal to the available excess financial aid on the account up to a maximum amount of $700 (the financial aid cost of attendance for books and supplies). This option is not available if the student does not have excess financial aid. This process replaces the book voucher process. 

 

 

Dining

A Meal Plan unlocks delicious meals, coffee, snacks, and more, at 9 locations across campus. Your Meal Plan includes Meal Swipes and Declining Balance, conveniently loaded onto your SUNY Poly card. No need to carry additional cards or cash!

All residential students are required to be on one of the following residential meal plans. 

All new incoming first-year students are required to be on the unlimited meal plan for the duration of their first year on campus.

  • Unlimited Plan – Unlimited Meal Swipes, $350 in declining balance dollars, 10 Meal Exchanges per week, 5 guest meals per semester
  • 14 Meal Plan – 14 Meal Swipes per week, $325 in declining balance dollars, 5 Meal Exchanges per week, 2 guest meals per semester
  • Block 160 – 160 Meal swipes per semester, $475 in declining balance dollars, 5 Meal Exchanges per week, 2 guest meals per semester

Commuter students can select from one of the 4 available meal plans.

  • Block 75 – 75 meal swipes per semester, $200 declining balance dollars, 2 meal exchanges per week
  • Block 50 - 50 meal swipes per semester, $275 declining balance dollars, 2 meal exchanges per week
  • Block 25 - 25 meal swipes per semester, $150 declining balance dollars, 2 meal exchanges per week
  • Any Declining Balance Amount – the ability to only purchase any amount of declining balance points 

Commuter students are also welcome to purchase a residential meal plan.

Commuter plans can be purchased through financial aid funds by contacting the Auxiliary Services office or by visiting Wildcat Hospitality .

Meal Plan changes are allowed up to the first Friday of the first week of classes. 

Changes can be made by calling Auxiliary Services at (315) 792-7341, emailing ca@sunypoly.edu or visiting Auxiliary Services inside the Wildcat Den on the 1st floor of Kunsela Hall. 

All new incoming first-year students are required to be on the unlimited meal plan for the duration of their first year on campus.

If you need to change your dining plan due to medical restrictions, please contact the Health and Wellness Center (315) 792-7172.

Students, staff, and faculty are encouraged to take full advantage of GET. GET allows you to take full advantage of your meal plan. The home page shows you the current balances of your meal swipes, meal exchanges, declining balance dollars, and wildcat dollars. GET also shows your account history for each purchase that is made. 

GET is available to download from the App store and Google Play or by visiting get.cbord.com/sunypoly

The Resident Dining Plans include Meal Plan Debit Points as well as 2 guest passes per semester. You may purchase items for your guest using your guest passes, Meal Plan Debit Points or Wildcat Dollars. Cash is accepted at all dining facilities on campus.

Commuters may select from four commuter meal plan options. Go directly to the Auxiliary Services Card Office on the 1st floor of Kunsela in the Wildcat Den to select a commuter meal plan. A charge for the meal plan will be placed on your Student Account. Commuters may also choose from the Resident Dining Plans.

 

 

Meal Plan 101

Meal Swipes give you access to an all you can eat meal at the Campus Center. 

Declining Balance Dollars are preloaded onto your id card at the beginning of the semester. The amount of monies available depends on which meal plan you selected. Declining balance dollars are able to use at any Dining location on campus, including Hilltop Market.

Meal exchange is the ability to use meal swipes at certain retail locations on campus including 400 Acre Café, Wildcat Grill, Limon & Chile, Mario Café, and Revolve Kitchen.

One Meal Swipe is good for a specific combo that is listed on the menu at the location. The number of meal exchanges depend on your meal plan.

Depending on your meal plan is how many Guest Meals you receive per semester. You can treat your guests to an all you can eat trip to the Campus Center or can use your declining balance dollars to purchase items and meals at the Student Center.

Wildcat Dollars is an optional spending account that is fully refundable at the end of each semester. 

A written request form must be completed at the Auxiliary Services Counter on the 1st floor of Kunsela Hall inside the Wildcat Den.

If submitted via email, the request must be sent from your College at SUNY Poly email account. The email must include your full name, amount to be refunded, and your home address.

Meal Plan Debit PointsWildcat Dollars
  • Part of your dining plan
  • Non-taxable
  • Food Items only
  • May ONLY be used on campus
  • Expire at the end of the Semester
  • Non-refundable
  • An optional spending account
  • Taxable
  • May be used in the SUNY Poly Campus Store and vending machines
  • May be used at participating off-campus vendors
  • Never expire
  • Refundable through written request to the Auxiliary Services Office

No. Meal Plan Debit Points are carried over from the fall to spring semester provided the student returns for spring. Remaining Meal Plan Debit Points are NON-REFUNDABLE according to NY State tax regulations.

 

 

GET

This convenient web service provides 24 hour access to Wildcat Dollar and Meal Plan Debit Point accounts. Sign on today at get.cbord.com/sunypoly and you will be able to view your account histories, deposit money, deactivate card services due to a lost or stolen card, and much more...

  • Deposit money in your Wildcat Dollar account.
  • Review and print account history.
  • Check your account balance.
  • Deactivate card services due to lost card.

  • Download the GET FUNDS mobile site on your smart phone or mobile device: get.cbord.com/sunypoly/mobile
  • Select institution: SUNY Polytechnic Institute
  • Sign-in with your SITNET credentials
  • Add URL to homescreen for future use

No.

A staff member in the Auxiliary Services Office on the 1st floor of Kunsela in the Wildcat Den can assist you. Call 315-792-7341

 

Wildcat Dollars is an optional spending account that is fully refundable at the end of each semester. 

A written request form must be completed at the Auxiliary Services Counter on the 1st floor of Kunsela Hall inside the Wildcat Den.

If submitted via email, the request must be sent from your College at SUNY Poly email account. The email must include your full name, amount to be refunded, and your home address.

Wildcat Dollars is an optional spending account that is fully refundable at the end of each semester. 

A written request form must be completed at the Auxiliary Services Counter on the 1st floor of Kunsela Hall inside the Wildcat Den.

If submitted via email, the request must be sent from your College at SUNY Poly email account. The email must include your full name, amount to be refunded, and your home address.

 

Vending Machines

There are beverage and snack/candy machines in every residence hall and in all academic and administrative buildings.

Yes. Meal Plan Debit Points, however, are not available for vending.

Please visit the Auxiliary Services Office on the 1st floor of Kunsela in the Wildcat Den to obtain your refund.

  • You will need to fill out a Vending Complaint form with the machine’s location, what type of machine (soda or snack), what you were buying, and the amount of money lost.

 

Campus Store - Wildcat Den

The Wildcat Den is located in Kunsela hall on the first floor, Room B112.

Check out with any major credit, debit, or prepaid credit card. Students may also use Wildcat Dollars, PayPal, Google Pay, or Apple Pay to check out.

New textbooks can be returned for a refund as long as it's within 30 days of the order or two weeks after the start of class. Most eBooks can be returned within 14 days. Marketplace items are not returnable. Items ineligible for return are marked "not returnable" at checkout. If you miss the deadline to return or you ordered a book that is not returnable, you can always sell it on the Marketplace.

  • All sale items and promotional items are non-returnable. This includes Regalia.
  • All returns must be accompanied by cash register receipt within 30 days.
  • All merchandise must be in new, unused condition, suitable for resale.
  • No garments which appear to have been worn may be returned.
  • Merchandise refunds will be made in the same manner as the original purchase. Cash for cash sale; charge credit for charge sale, Wildcat Dollar credit for Wildcat Dollar sale. No exceptions.
  • Defective merchandise may be exchanged for the same item within a reasonable time.

Check the bookstore for periodic sales.

  • Monday – Friday 8:30am to 4:30pm during the academic year
  • Monday – Thursday 8:00am to 4:00pm, Friday 8:00am to 12:00pm during the summer months

  • The Campus store contracts with Textbookxx offering a wide variety of textbooks. Students can visit Textbookxx website to order online and can either chose to have their textbooks shipped to their home or to the Wildcat Den. Any digital course material is emailed to the students SUNY Poly email. 
  • Textbookxx is open 24/7 and textbooks for the upcoming terms are usually visible to students 4-6 weeks before the start of classes. It is recommended that students order their course materials 3-4 weeks before the term begins. 
  • Physical books are not sold in the Campus Store

Wildcat Dollar processing becomes available the week before classes begin. Students must be enrolled at least half time to obtain Wildcat Dollars.

  1. Go to www.sunypoly.edu and navigate to Banner/Degree Works on the bottom of the home page
  2. Click Enter Student Secure Area
  3. Scroll down to “Personal Information”
  4. Click Request Wildcat Dollars

Students are able to request up to $700 per semester depending on excess aid. Once the requested amount is submitted, please allow up to 1 hour for your Wildcat Dollars to become available on your SUNY Poly card and textbookx account.

Students can download the GET mobile app or by visiting get.cbord.com/sunypoly

  • No, textbooks cannot be returned at the Wildcat Den. 

  • Students with unwanted textbooks can list their textbook on the textbookxx marketplace for other students to purchase.

  • Unwanted textbooks can also be donated to the library.

Yes! Here are some suggestions:

  • When available, rent rather than buy your textbook; buy used textbooks; check for availability of digital books; lastly buy new.
  • If you have a choice between buying a textbook package with a study guide or other items or just the textbook alone, make sure you need the extra items before buying the package. Publishing companies create packages as a great value for students, but if you don't need all the items, you can save more by buying only the textbook if it's available by itself.
  • Be cautious about buying books on the web. Some online sellers promise huge discounts that don't actually exist. Be sure to compare prices for each book, and don't forget to add in shipping fees and possible sales tax. Online sellers may not be able to ship your books for weeks or may send the wrong edition. If you make a purchasing error, you may not be able to return the book for a refund.
  • You can post textbooks for sale on the Marketplace and name your own selling price. You'll receive payment either as a direct deposit to your bank account or as store credit. If you select to be paid with credit, you get an extra 5% back!
  • Keep a close eye on your textbooks. Theft of textbooks is on the rise nationwide. Thieves target books to resell. Don't leave your books unattended, even in places like the library. If your books are stolen, report the theft immediately. Mark your books in an inconspicuous place so you can identify them as yours.

 

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