Auxiliary Services - FAQs

SUNY Polytechnic Institute ID Card

idcard

Go to the Auxiliary Services Office on the second floor of Kunsela Hall – Room A217 and present photo identification. The office is open Monday - Friday, 8:30 a.m. - 4:30 p.m. during the fall and spring semesters while classes are in session and Monday - Thursday, 8 a.m. - 4 p.m.; Friday 8 a.m. - Noon when classes are not in session.

 

Your ID card is your official SUNY Poly identification. This card is required by many offices prior to obtaining services.
 
  • Access your Resident Dining Plan at the Campus Center Dining Hall.
  • Purchase meals with your Meal Plan Debit Points.
  • Purchase meals with your Wildcat Dollars.
  • Entry into your residence hall.
  • Bookstore purchases with Wildcat Dollars.
  • Vending purchases with Wildcat Dollars.
  • Off-campus purchases with Wildcat Dollars at participating vendor locations.
  • Access to Health & Wellness Center services.
  • Access to the Wildcat Field House fitness center.

Access your account online at get.cbord.com/sunypoly or from your mobile device at get.cbord.com.sunypoly/mobile. Auxiliary Services staff can help if you have questions.

Report your lost card immediately via get.cbord.com/sunypoly. This will inactivate your card so no one else can use it. File a SUNY Poly card report with University Police. Bring the SUNY POLY CARD REPORT to the Auxiliary Services Office during regular business hours Monday through Friday. A replacement card will be issued – the replacement card fee is $25.

If the card no longer works and there is no obvious damage, the card will be replaced at no charge. If the card is damaged you will have to pay a $25 replacement charge.

Yes, visit us online at get.cbord.com/sunypoly or call us at 315-792-7341. Visa, Master Card, and Discover are all accepted.

Questions about your Wildcat Card? Email them to: ca@sunypoly.edu



Wildcat Dollars

Meal Plan Debit Points Wildcat Dollars
  • Part of your dining plan
  • Non-taxable
  • Food items only
  • May only be used on campus
  • Non-refundable
  • An optional spending account
  • Taxable
  • May be used in the SUNY Poly bookstore and other places on campus
  • May be used at participating off-campus vendors
  • Refundable through written request to the Auxiliary Services Office
  • To purchase textbooks and other merchandise/snacks in the SUNY Poly bookstore
  • Buy food in any campus dining facility
  • Purchase snacks and soda from vending machines
  • Purchases at participating off-campus vendors

See the Wildcat Dollars policy for details.

Yes. You are able to use Wildcat Dollars to make purchases at participating vendor locations.

You should always use Meal Plan Points first, because food is not taxed when it is purchased with Meal Plan Points. Card readers in all campus dining facilities are programmed to look for Meal Plan Points first, and then Wildcat Dollars if your Meal Plan Points are exhausted.

Go online to  get.cbord.com/sunypoly or contact the Auxiliary Services Office.

Wildcat Dollars can be added to your SUNY Poly Card in one of three ways:

  • at get.cbord.com/sunypoly
    from $10 to $500 with a credit or debit card
  • at the Auxiliary Services office, Kunsela Hall A217
    cash, check or credit/debit card accepted
  • through Banner Web at the start of each semester
    for up to $700 from your available financial aid account

    At the start of each semester, Wildcat Dollars may be purchased online through Banner Web – Student Services – Wildcat Dollars. An optional charge can be requested to be added to the student’s account in an amount equal to the available excess financial aid on the account up to a maximum amount of $700 (the financial aid cost of attendance for books and supplies). This option is not available if the student does not have excess financial aid. This process replaces the book voucher process. 

 

Dining

All resident students are required to be on a Resident Dining Plan. Meal Plan changes are allowed up to the first Friday of the first week of classes. Contact the Auxiliary Services Card Office at (315) 792-7341 or stop by the office in Kunsela Hall – Room A217 to make meal plan changes. If you need to change your dining plan due to medical restrictions, please contact Jo Ruffrage – Director of the Health and Wellness Center (315) 792-7172.

Yes, but that would generally not be in your best interest if you have not exhausted all of your meal plan debit points first because Wildcat Dollars are taxable. If purchasing with Wildcat Dollars you need to inform the cashier.

Your balance can be carried over from fall to spring semester if you return as a student in the spring semester. Balances do not carry over from spring to fall due to NY State tax regulations.

Call the Dining Services Office located in the Campus Center at 315-792-7156

The Resident Dining Plans include Meal Plan Debit Points as well as 2 guest passes per semester. You may purchase items for your guest using your guest passes, Meal Plan Debit Points or Wildcat Dollars. Cash is accepted at all dining facilities on campus.

Commuters may select from four commuter meal plan options. Go directly to the Auxiliary Services Card Office to select a commuter meal plan. A charge for the meal plan will be placed on your Student Account. Commuters may also choose from the Resident Dining Plans.

 

Meal Plan Debit Points

Meal Plan Debit Points may be used in all dining facilities.

No. Meal Plan Debit Points may only be used on campus and only for food service.

You should always use Meal Plan Debit Points first, because food is not taxed when it is purchased with Meal Plan Debit Points. Card readers in all dining facilities are programmed to look for Meal Plan Debit Points first, and then Wildcat Dollars if your Meal Plan Debit Points are exhausted.

Go online to get.cbord.com/sunypoly or contact the Auxiliary Services Card Office.

Meal Plan Debit Points are associated with a meal plan. Additional Meal Plan Debit Points cannot be purchased. Instead students may purchase additional Wildcat Dollars.

No. Meal Plan Debit Points are carried over from the fall to spring semester provided the student returns for spring. Remaining Meal Plan Debit Points are NON-REFUNDABLE according to NY State tax regulations.

 

GET

This convenient web service provides 24 hour access to Wildcat Dollar and Meal Plan Debit Point accounts. Sign on today at get.cbord.com/sunypoly and you will be able to view your account histories, deposit money, deactivate card services due to a lost or stolen card, and much more...

  • Deposit money in your Wildcat Dollar account.
  • Review and print account history.
  • Check your account balance.
  • Deactivate card services due to lost card.
  • Download the GET FUNDS mobile site on your smart phone or mobile device: get.cbord.com/sunypoly/mobile
  • Select institution: SUNY Polytechnic Institute
  • Sign-in with your SITNET credentials
  • Add URL to homescreen for future use

No.

 

Vending Machines

There are beverage and snack/candy machines in every residence hall and in all academic and administrative buildings.

Yes. Meal Plan Debit Points, however, are not available for vending.

Call the Auxiliary Services Office (315) 792-7341 and clearly leave the following information:

Please visit the Auxiliary Services Office in Kunsela Hall, Room A217 to obtain your refund.

  • The location of the vending machine that did not serve you well.
  • The type of machine, ‘Pepsi’, snack, water, juice, etc.
  • The amount of money that was lost.
  • Your name.
  • Your phone number.

 

Bookstore

The SUNY Poly Online Bookstore, powered by TextbookX, operates completely online and can be visited at sunypoly.textbookx.com. Students visit the website to order online and have their textbooks shipped to their home or to campus while digital course material access is emailed. The bookstore website is open 24/7 and textbooks for the upcoming terms are usually visible to students 4-6 weeks before the start of classes. It is recommend that students order their course materials 3-4 weeks before the term begins.

Check out with any major credit, debit, or prepaid credit card. Students may also use Wildcat Dollars, PayPal, Google Pay, or Apple Pay to check out. Visit sunypoly.textbookx.com/giftcards for bookstore gift cards. Financial aid funds from third parties like Access VR may also be used, when approved by the school.

New textbooks can be returned for a refund as long as it's within 30 days of the order or two weeks after the start of class. Most eBooks can be returned within 14 days. Marketplace items are not returnable. Items ineligible for return are marked "not returnable" at checkout. If you miss the deadline to return or you ordered a book that is not returnable, you can always sell it on the Marketplace.

  • All sale items and promotional items are non-returnable.
  • All returns must be accompanied by cash register receipt within the time allotted.
  • All merchandise must be in new, unused condition, suitable for resale.
  • No garments which appear to have been worn may be returned.
  • Merchandise refunds will be made in the same manner as the original purchase. Cash for cash sale; charge credit for charge sale, Wildcat Dollar credit for Wildcat Dollar sale. No exceptions.
  • Defective merchandise may be exchanged for the same item within a reasonable time.

Year round. Visit us at www.sunypoly.edu/student-life/bookstore for details.

Check the bookstore for periodic sales.

  • Select from new, used, ebook, and rental options.
  • Find great deals on Marketplace items.
  • Price match guarantee on new books.
  • Free shipping on select orders over $49 (not including Marketplace).        
  • A Customer Experience team that works year-round with 24/7 support at the beginning of every spring and fall term.
  • Sell your books back on the website at any time of the year – you name the price!
Yes! Here are some suggestions:
  • When available, rent rather than buy your textbook; buy used textbooks; check for availability of digital books; lastly buy new.
  • If you have a choice between buying a textbook package with a study guide or other items or just the textbook alone, make sure you need the extra items before buying the package. Publishing companies create packages as a great value for students, but if you don't need all the items, you can save more by buying only the textbook if it's available by itself.
  • Be cautious about buying books on the web. Some online sellers promise huge discounts that don't actually exist. Be sure to compare prices for each book, and don't forget to add in shipping fees and possible sales tax. Online sellers may not be able to ship your books for weeks or may send the wrong edition. If you make a purchasing error, you may not be able to return the book for a refund.
  • You can post textbooks for sale on the Marketplace and name your own selling price. You'll receive payment either as a direct deposit to your bank account or as store credit. If you select to be paid with credit, you get an extra 5% back!
  • Keep a close eye on your textbooks. Theft of textbooks is on the rise nationwide. Thieves target books to resell. Don't leave your books unattended, even in places like the library. If your books are stolen, report the theft immediately. Mark your books in an inconspicuous place so you can identify them as yours.

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