Students in Distress

Faculty and staff play an important role as students may seek assistance from you during times of distress.

Our role as mental health counselors here at SUNY Poly is to assist the student as well as the college community. At times students are managing more than academic pressures. Students may be managing family problems, relationship or identity issues, grief, anxiety, pre-existing mental health or medical issues, etc.  Faculty and staff may be instrumental by showing interest and helping that student regain well-being.

SUNY Polytechnic Wellness Center, Counseling Services is here to assist faculty and staff in helping the student. Please refer the student by calling 315-792-7172 (Utica) or 518-442-5800 (Albany) and provide pertinent information about the student and the situation. Typically, Counseling Services will see a student by appointment however, if the student appears distraught we will make every effort to see the student that day. If it is an urgent situation, please inform us when you call. Faculty and staff are always welcome to accompany the student if both parties are comfortable doing so.

In emergency situations such as a student threatening to injure themselves or others or having suicidal thoughts, contact University Police (Utica) immediately at 315-792-7111 or 911, or Site Security (Albany) at 518-437-8600 or 911.

Counseling Services will also provide training to faculty and staff in responding to students in distress.  Please call the Wellness Center and we will schedule a training session for you or your department called Campus Connect: A Suicide Prevention Training for Gatekeepers and/or QPR (Question, Persuade, Respond) Suicide Prevention Training. The goal is to reduce suicidal behaviors and save lives by providing training to make a positive difference in the life of someone they know.

The information provided below is a general guideline for you to help a student who may be in distress.  For more information call the Wellness Center, Counseling Services (Utica) at 315-792-7172 or the University at Albany Counseling and Psychological Services (CAPS) (Albany) at 518-442-5800.

Students in Distress: A Guide for Faculty & Staff (pdf)


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