Our business hours are Monday - Friday, 8:30 a.m. to 4:30 p.m. during fall and spring semesters Monday - Friday, 8:00 am to 4:00 pm during summer semesters
Billing statements are typically available about 30 days prior to the payment due date.
Course registrations and/or housing assignments are not guaranteed if payment or valid deferral is not received by the payment due date. Due dates and other important dates can be found on the Academic Calendar
A credit balance is the result of your aid/payments exceeding your tuition/fee charges. Please review the aid and payments to ensure they are correct and confirm that you do not need to submit payment. If you have a zero/negative balance you can confirm your charges online. If your aid is incorrect please contact the Financial Aid Office. If there are any other errors, please contact the Bursar's Office.
Can I use my credit balance to purchase my textbooks?
Yes, you can request WildCat Dollars through your Banner Self-Service account to purchase textbooks through the SUNY
Poly Online Bookstore. You can request a maximum of $700 beginning one week before classes start.
You must go to the University Police Office to pick up your decal and affix it to your vehicle. This must be done each semester. Parking fees are automatically assessed to your account each semester. If you do not need parking, please complete a Parking Waiver Request form. Waivers cannot be accepted after the add/drop period ends.
Depending on the type of financial aid that you receive, checks may be processed for you at different points in the semester. You can review your bill to see if a check was processed for you by looking for "refund" or "exchange refund"
- Log into your Banner Self-Service account
- Selecting E-billing & Payments
- My financial aid and/or loans cover my entire balance.
Do I need to do anything before the payment due date?
Yes, all students with credit balances must Confirm their Charges in Banner. In your Banner Self-Service account,
under Student Records, select the link Confirm Charges. Choose to ACCEPT your charges and then hit SAVE.
