Information Technology Services (ITS)

Information Technology Services (ITS) provides services and support for the campus.  Including but not limited to our state of the art 10GB redundant internet service, our VOIP telephone system, all classroom, lab technologies as well as all academic and administrative technology needs.

Contact Information:
Location:         Cayan Library, Ground Floor
Phone:            (315) 792-7440
Fax:                 (315) 792-7517
Website:         sunypoly.edu/its/helpdesk
E-mail:            helpdesk@sunypoly.edu 
(When e-mailing the ITS Helpdesk, be sure you include your contact information and a detailed description of your issue.)


Submit ITS Support Ticket:            helpdesk.sunypoly.edu

About Us:
The SUNY Poly ITS department provides services and support for computer and related technologies within a comprehensive networked environment for student's academic needs.  The Help Desk responds to requests from students and provides guidance on proper use and acquisition of information technology. 
 

The Help Desk is the gateway for technical support of campus computing resources including:

SITNet ID

• Every member of the college community (faculty, staff and students) receives a computer account, called the SITNet ID, to access computer and network resources. Your first login to the Banner system runs you through a process that activates your SITNet ID. It will be ready to use within 5 minutes after it has been activated.
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Banner

• Banner is the college’s student record system.  It is used by faculty to see rosters, enter grades, advising information and other academic services. https://banner.sunypoly.edu

SUNY Poly E-mail

• SUNY Poly uses Office 365 for campus e-mail, calendar, and contacts. Campus constituents are required to use their SUNY Poly e-mail for college related communications with offices, students, staff and faculty. SUNY Poly e-mail address will be your SitNet ID@sunypoly.edu. Do not send confidential information like passwords, Social Security Numbers, grades via your e-mail account.
• More information on email
• SUNY Poly email

Computer Labs

• Open computer labs (both Windows and Macintosh) are available for students to use. Some departments have their own specialized computer labs as well.

Classroom Instructor Stations

• Most classrooms on campus have an instructor station and projector. This includes multimedia capability to enable you to connect your laptop to the presentation system as well as via a standard VGA and mini-stereo plug for your particular laptop. Instructions are provided in each room. 

Wireless Connections

• Wireless access is available in all buildings on campus.

Technology needs and service requests

• We are here to help you be successful.  If you have any hardware or software needs, please contact us via the Helpdesk ticket system.  Most people email helpdesk@sunypoly.edu, which creates a ticket for you.
• The Helpdesk is located on the first floor of the Cayan Library.
  Phone number:  315-792-7440 (x7440)